STEAMBOAT SPRINGS, CO-August 16, 2013-Sarah Metcalf has been named the new Director of Ticket Operations for the Steamboat Ski & Resort Corporation. Metcalf joined the resort this past winter and most recently held the position of Business Analyst (RTP) in the Information Technology department.
“Sarah has a wealth of knowledge and experience across product systems and management of ticketing and guest services departments,” said Jim Schneider, vice president of skier services for the Steamboat Ski & Resort Corporation. “She brings strong management and leadership skills which will guide the direction for the resort across its comprehensive ticketing operations.”
In her new role, Metcalf will oversee the operations of the Steamboat Ski & Resort Corporation’s ticket offices including lift tickets, season passes and Snowsports School. Her experience spans product procedures and implementation with a focus on operations, reporting, management and a proven leadership ability to enhance Steamboat’s high guest service levels.
Prior to joining Steamboat, Metcalf was the Assistant Director of Ticketing and Guest Services for Aspen/Snowmass, responsible for ticketing systems, products and staffing. Prior to Aspen/Snowmass, she served as Program Coordinator for the Outdoor Adventure Diploma Program at Algonquin College. Metcalf began her career with Wilderness Tours Adventure Resort holding several positions including Assistant Operations Manager, Retail Purchasing Manager and Guest Services Supervisor over her six year tenure with the company.
“I welcome the opportunities that come with managing the ticketing operation for one of the top destination resorts in North America and one that is recognized around the globe,” said Metcalf. “I am thrilled to work with the very talented and dedicated resort team here at Steamboat."
A graduate of Dalhousie University in Halifax, Nova Scotia with a Bachelors of Arts in Business Management, Metcalf will report directly to Jim Schneider, vice president of skier services. Fluent in French, Metcalf also holds a CSIA Level II Ski Instructor certification.